Software & Web Services • Australiaeset.com
Review data last updated .
Based on public reviews and response behavior.
80 days of reviews, with a steady monthly review flow. Busiest month: 54% of reviews — one month dominates this sample. Languages: en 100%.
Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 5 Nov 2026
Score
61.0
Industry average 60.0
1.0 above average
Rating
4.43
Industry average 4.01
0.42 above average
Reply rate
—
Industry average 35.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 40% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 47% negative and 6% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,439 ranked companies in Software & Web Services (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Loyalty" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 70.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
