Based on public reviews and response behavior.
200 reviews over 53 days (about 115 per month). Busiest month: 88% of reviews — one month dominates this sample. Languages: en 100%, es 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
49.6
Industry average 64.8
15.2 below average
Rating
4.18
Industry average 4.32
0.14 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering September 2026 — 176 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.128 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.6 sits in the bottom quarter of about 3,200 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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