Based on public reviews and response behavior.
600 reviews over 1,036 days (about 18 per month). Busiest month: 25% of reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
49.5
Industry average 64.8
15.3 below average
Rating
3.88
Industry average 4.32
0.44 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering May 2023 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 6% of reviews in this period, with 88% negative and 6% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 49.5 sits in the bottom quarter of about 3,200 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 85% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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