Customereye

Sonix

Professional Services • United Statessonix.ai

Review data last updated .

Based on public reviews and response behavior.

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103 reviews over 846 days (about 3.7 per month). Busiest month: 12% of reviews. Languages: en 86%, unknown 7%, fr 4%.

Overall Score

55/100
4.70 ★ average rating · 103 reviews
55/100 from 103 reviews over 12 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026

Score

55.2

Industry average 66.2

11.0 below average

Rating

4.70

Industry average 4.38

0.32 above average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1143of 1436 ranked in Professional Services
Top 80% · Bottom Tier
#1 (best)#1436 (worst)
#1141Peer
#1142Peer
#1143This company
#1144Peer
#1145Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering March 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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