PayPro Global

Professional Services • Canadapayproglobal.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

+17.1 vs. last month3.68 ★ average rating · 419 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#491of 517

Top 95% · Bottom Tier

#1 (best)#517 (worst)

#489Peer

#490Peer

#491This company

#492Peer

#493Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%

positive

Positive55%
Neutral3%
Negative42%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 372 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.9%

Response Speed

16.2%

Communication

13.3%

Loyalty

9.8%

Problem Resolution

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 48.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

62.1%

4★

5.0%

3★

1.9%

2★

1.4%

1★

29.6%

Based on 419 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 63.2% in the three months before that.

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