Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
77% of reviews positive, 22% negative
Covering July 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Value For Money, making up 0.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.