Customereye

Soho Fashion Studios

Media & Content • United Statessoho-fashion-studios.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
−6.0 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#40of 172
Top 23% · Top Tier
#1 (best)#172 (worst)
#38Peer
#39Peer
#40This company
#41Peer
#42Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.3%
Product Quality
20.6%
Pricing
18.8%
Loyalty
12.5%
Delivery Shipping
5.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • •Built from a negative-review share of 7.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
79.8%
4★
6.5%
3★
0.7%
2★
0.8%
1★
12.2%

Based on 600 analyzed reviews. Sentiment is slipping: 57.9% of reviews in the last three months were positive, compared with 83.0% in the three months before that.

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