Smokehouse

Food & Dining • USsmokehouse.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

+4.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#13of 71

Top 18% · Top Tier

#1 (best)#71 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral2%
Negative22%

Sentiment Balance

Covering September 2024 — 179 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 20% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 497 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.8%

Product Quality

19.9%

Loyalty

13.5%

Customer Support

11.4%

Response Speed

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 22.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.2%

4★

6.5%

3★

2.7%

2★

2.5%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 92.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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