Based on public reviews and response behavior.
500 reviews over 194 days (about 78 per month). Busiest month: 33% of reviews. Languages: en 92%, unknown 7%, da 1%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
89.1
Industry average 52.0
37.1 above average
Rating
4.67
Industry average 3.33
1.34 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering July 2026 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 16% negative and 4% neutral.
Share of theme mentions
Themes from the 500 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Smokehouse commands a genuinely strong position in the specialty cured meats market, supported by a 4.69 out of 5 average rating across 16,172 reviews, an NPS proxy of +79, and a loyalty mention rate of 30.9% — figures that reflect a customer base that returns not merely out of habit but out of authentic product conviction. Sentiment is consistently anchored in three themes: exceptional product quality, speed of delivery, and the emotional weight of food tradition.
Smokehouse carries a paradoxical profile that demands immediate executive attention: a strong NPS proxy of +79 and an 87.5% positive review rate coexist with a churn risk score of 100 out of 100 — the worst metric in its competitive peer set. The clearest churn signals embedded in the review data center on three compounding failures that consistently surface around high-stakes gifting occasions.
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