Customereye

Edwards Virginia Smokehouse

Food & Dining • USedwardsvaham.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

79/100
+2.2 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#1of 71
Top 1% · Top Tier
#1 (best)#71 (worst)
#1This company
#2Peer
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2024 — 153 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.9%
Product Quality
17.8%
Onboarding
13.2%
Response Speed
11.7%
Loyalty
11.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.7%
4
6.3%
3
1.8%
2
3.0%
1
5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.5% of reviews in the last three months were positive, compared with 93.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis