Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
78% of reviews positive, 20% negative
Covering August 2026 — 50 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 52% negative and 4% neutral.
Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Problem Resolution, making up 6.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 651 analyzed reviews. Sentiment is slipping: 77.5% of reviews in the last three months were positive, compared with 90.2% in the three months before that.
