Customereye

The Nursery Store (previously Online4baby)

Home & Living • United Kingdomonline4baby.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−17.3 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#529of 675
Top 78% · Bottom Tier
#1 (best)#675 (worst)
#527Peer
#528Peer
#529This company
#530Peer
#531Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 30% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering December 2024 — 65 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 45% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.2%
Product Quality
16.3%
Response Speed
15.8%
Pricing
10.7%
Customer Support
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
75.0%
4
4.2%
3
3.5%
2
1.8%
1
15.5%

Based on 600 analyzed reviews.

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