SITE123

Professional Services • United Statessite123.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+8.0 vs. last month3.96 ★ average rating · 993 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#462of 517

Top 89% · Bottom Tier

#1 (best)#517 (worst)

#460Peer

#461Peer

#462This company

#463Peer

#464Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 29% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 991 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.1%

Onboarding

12.1%

Product Quality

11.0%

Response Speed

10.4%

Problem Resolution

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 47.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

61.9%

4★

11.9%

3★

4.4%

2★

3.3%

1★

18.4%

Based on 993 analyzed reviews. Sentiment is improving: 78.0% of reviews in the last three months were positive, compared with 69.3% in the three months before that.

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