Customereye

Silk and Sonder

Media & Content • United Statessilkandsonder.com

Review data last updated .

Based on public reviews and response behavior.

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262 reviews over 2,010 days (about 4 per month). Busiest month: 14% of reviews. Languages: en 100%, unknown 0%.

Overall Score

53/100
3.93 ★ average rating · 262 reviews
53/100 from 262 reviews over 37 months, moderate confidence.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

52.9

Industry average 60.5

7.6 below average

Rating

3.93

Industry average 4.02

0.09 below average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#563of 776 ranked in Media & Content
Top 73% · Mid Pack
#1 (best)#776 (worst)
#561Peer
#562Peer
#563This company
#564Peer
#565Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Pricing
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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