Bookshop

Media & Content • USbookshop.org

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−27.5 vs. last month4.66 ★ average rating · 738 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#105of 172

Top 61% · Mid Pack

#1 (best)#172 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering June 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 732 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Customer Support

18.4%

Response Speed

16.9%

Product Quality

14.4%

Onboarding

8.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 24.4% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

82.2%

4★

7.5%

3★

5.7%

2★

2.8%

1★

1.8%

Based on 738 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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