Shuttlefare

Auto Parts & Accessories • United Statesshuttlefare.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

3.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#37of 148

Top 25% · Top Tier

#1 (best)#148 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Category Leader

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering January 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.8%

Customer Support

16.3%

Response Speed

13.1%

Product Quality

10.8%

Loyalty

10.4%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 16.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 48.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.0%

4★

10.7%

3★

2.2%

2★

1.8%

1★

20.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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