etrailer

Auto Parts & Accessories • United Statesetrailer.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+9.0 vs. last month4.74 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#89of 148

Top 60% · Mid Pack

#1 (best)#148 (worst)

#87Peer

#88Peer

#89This company

#90Peer

#91Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering October 2024 — 117 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.3%

Product Quality

18.1%

Response Speed

15.0%

Customer Support

12.2%

Onboarding

9.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 22.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.6%

4★

6.3%

3★

2.3%

2★

0.3%

1★

3.5%

Based on 604 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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