Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
68% of reviews positive, 30% negative
Covering December 2018 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.
Showing 454 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2018.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Loyalty, making up 12.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 469 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 80.0% in the three months before that.
