Hearclear

Healthcare & Medical • United Kingdomhearclear.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#567of 615

Top 92% · Bottom Tier

#1 (best)#615 (worst)

#565Peer

#566Peer

#567This company

#568Peer

#569Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 37% negative

59%

positive

Positive59%
Neutral4%
Negative37%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

27.6%

Customer Support

14.1%

Response Speed

13.4%

Communication

10.1%

Product Quality

9.6%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 55.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

49.3%

4★

32.0%

3★

11.5%

2★

0.3%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

Unlock full insights