Papa

Healthcare & Medical • United Statesjoinpapa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

+10.5 vs. last month3.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#155of 615

Top 25% · Upper Half

#1 (best)#615 (worst)

#153Peer

#154Peer

#155This company

#156Peer

#157Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 27% negative

73%

positive

Positive73%
Neutral1%
Negative27%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Product Quality

16.2%

Loyalty

13.3%

Problem Resolution

8.9%

Response Speed

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.0%

4★

10.5%

3★

2.7%

2★

3.2%

1★

22.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.6% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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