Customereye

Shockwarehouse

Auto Parts & Accessories • Batesvilleshockwarehouse.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#144of 148
Top 97% · Bottom Tier
#1 (best)#148 (worst)
#142Peer
#143Peer
#144This company
#145Peer
#146Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 48% negative

48%
positive
  • Positive48%
  • Neutral4%
  • Negative48%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 546 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.1%
Loyalty
12.9%
Pricing
12.5%
Customer Support
12.5%
Product Quality
12.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 58.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
55.5%
4
8.7%
3
5.8%
2
4.8%
1
25.2%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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