Sherpa Online

Professional Certification & Skills • United Kingdomsherpa-online.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+17.5 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#107of 281

Top 38% · Upper Half

#1 (best)#281 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral1%
Negative7%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.6%

Onboarding

22.4%

Product Quality

17.6%

Loyalty

8.1%

Response Speed

7.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.7%

4★

3.3%

3★

0.7%

2★

0.2%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is slipping: 92.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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