Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
68% of reviews positive, 31% negative
Covering December 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 488 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Customer Support, making up 5.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 491 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 89.4% in the three months before that.
