Customereye

Kaplan Schweser

Professional Certification & Skills • United Statesschweser.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
3.52 ★ average rating · 537 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#138of 281
Top 49% · Upper Half
#1 (best)#281 (worst)
#136Peer
#137Peer
#138This company
#139Peer
#140Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 504 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.9%
Product Quality
19.5%
Loyalty
11.0%
Pricing
9.0%
Delivery Shipping
8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • Built from a negative-review share of 38.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
44.3%
4
17.3%
3
7.3%
2
8.6%
1
22.5%

Based on 537 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 72.7% in the three months before that.

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