Customereye

The Interior Design Institute

Professional Certification & Skills • Canadawww.theinteriordesigninstitute.ca

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#74of 281
Top 26% · Upper Half
#1 (best)#281 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 3% negative

96%
positive
  • Positive96%
  • Neutral1%
  • Negative3%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
23.2%
Customer Support
20.1%
Product Quality
19.4%
Pricing
15.0%
Onboarding
7.8%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100
0/100
signal score
  • Built from a negative-review share of 5.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
77.5%
4
18.8%
3
2.5%
2
0.7%
1
0.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.5% in the three months before that.

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