Based on public reviews and response behavior.
100 reviews over 430 days (about 7.1 per month). Busiest month: 14% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.6, rating 3.58 stars, reply rate 33.3%, over 602 ranked companies · benchmark 23 Oct 2026
Score
58.4
Industry average 53.6
4.8 above average
Rating
3.82
Industry average 3.58
0.24 above average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 36% negative
Covering October 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 602 ranked companies in Shipping & Delivery (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 74.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
