Boxmove

Shipping & Delivery • United Kingdomboxmove.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+6.5 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#8of 143

Top 6% · Top Tier

#1 (best)#143 (worst)

#6Peer

#7Peer

#8This company

#9Peer

#10Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering November 2024 — 120 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.9%

Product Quality

18.3%

Delivery Shipping

15.7%

Loyalty

11.1%

Response Speed

9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

97.7%

4★

1.3%

3★

0.2%

2★

0.0%

1★

0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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