Customereye

Sallie Mae

Finance & Insurancesalliemae.com

Review data last updated .

Based on public reviews and response behavior.

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1,050 reviews over 1,431 days (about 22 per month). Busiest month: 11% of reviews. Languages: en 52%, us 48%, unknown 1%.

Overall Score

40/100
+53.0 vs. last month1.96 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#911of 1025
Top 89% · Bottom Tier
#1 (best)#1025 (worst)
#909Peer
#910Peer
#911This company
#912Peer
#913Peer

83 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

28% of reviews positive, 70% negative

28%
positive
  • Positive28%
  • Neutral2%
  • Negative70%

Sentiment Balance

Covering August 2026 — 113 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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