Customereye

Paychex

Finance & Insurancepaychex.com

Review data last updated .

Based on public reviews and response behavior.

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1,114 reviews over 2,050 days (about 17 per month). Busiest month: 14% of reviews. Languages: en 55%, us 45%, de 0%.

Overall Score

27/100
−3.7 vs. last month1.90 ★ average rating · 1,114 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#987of 1026
Top 96% · Bottom Tier
#1 (best)#1026 (worst)
#985Peer
#986Peer
#987This company
#988Peer
#989Peer

82 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

26% of reviews positive, 72% negative

26%
positive
  • Positive26%
  • Neutral2%
  • Negative72%

Sentiment Balance

Covering August 2026 — 61 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 74% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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