Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
78% of reviews positive, 21% negative
Covering April 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Showing 607 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 614 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.
