MyPillow

Home & Livingmypillow.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

−16.6 vs. last month2.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#662of 675

Top 98% · Bottom Tier

#1 (best)#675 (worst)

#660Peer

#661Peer

#662This company

#663Peer

#664Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%

positive

Positive40%
Neutral1%
Negative59%

Sentiment Balance

Covering August 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.5%

Loyalty

16.8%

Delivery Shipping

14.5%

Product Quality

14.3%

Customer Support

12.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 56.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

23.8%

4★

2.0%

3★

1.7%

2★

5.7%

1★

66.8%

Based on 600 analyzed reviews. Sentiment is slipping: 6.7% of reviews in the last three months were positive, compared with 27.8% in the three months before that.

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