R.S. Hughes

Construction & Industrial • United Statesrshughes.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−4.5 vs. last month4.33 ★ average rating · 599 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#347of 404

Top 86% · Bottom Tier

#1 (best)#404 (worst)

#345Peer

#346Peer

#347This company

#348Peer

#349Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering January 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 45% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.0%

Customer Support

18.4%

Product Quality

13.0%

Response Speed

12.0%

Loyalty

10.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

71.5%

4★

11.5%

3★

4.5%

2★

3.5%

1★

9.0%

Based on 599 analyzed reviews. Sentiment is holding steady: 75.0% of reviews in the last three months were positive, compared with 71.8% in the three months before that.

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