Customereye

Toolstation

Construction & Industrial • United Kingdomwww.toolstation.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 3 days (about 2029 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

57/100
Short observation window (3 days)
4.63 ★ average rating · 200 reviews
57/100 from 200 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Construction & Industrial average: score 68.2, rating 4.53 stars, reply rate 46.8%, over 1,644 ranked companies · benchmark 30 Oct 2026

Score

57.3

Industry average 68.2

10.9 below average

Rating

4.63

Industry average 4.53

0.10 above average

Reply rate

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Industry average 46.8%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1266of 1644 ranked in Construction & Industrial
Top 77% · Bottom Tier
#1 (best)#1644 (worst)
#1264Peer
#1265Peer
#1266This company
#1267Peer
#1268Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering September 2026 — 200 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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