Customereye

Al's Taping Tools & Spray Equipment

Construction & Industrial • United Statesalstapingtools.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
−21.4 vs. last month4.28 ★ average rating · 407 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#359of 404
Top 89% · Bottom Tier
#1 (best)#404 (worst)
#357Peer
#358Peer
#359This company
#360Peer
#361Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering March 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 398 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
16.7%
Product Quality
15.0%
Customer Support
11.7%
Loyalty
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.0%
4
6.6%
3
4.7%
2
2.5%
1
12.3%

Based on 407 analyzed reviews. Sentiment is slipping: 55.6% of reviews in the last three months were positive, compared with 76.2% in the three months before that.

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