Customereye

RoyalShave

Beauty & Wellness • United Statesroyalshave.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−0.8 vs. last month4.71 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#244of 351
Top 70% · Mid Pack
#1 (best)#351 (worst)
#242Peer
#243Peer
#244This company
#245Peer
#246Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering October 2015 — 36 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 996 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2015.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.4%
Response Speed
16.9%
Product Quality
16.6%
Loyalty
11.8%
Pricing
9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • •Built from a negative-review share of 20.1% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.7%
4★
7.3%
3★
2.7%
2★
1.0%
1★
3.3%

Based on 1,000 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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