Based on public reviews and response behavior.
172 reviews over 395 days (about 13 per month). Busiest month: 13% of reviews. Languages: en 100%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
56.2
Industry average 64.6
8.4 below average
Rating
3.11
Industry average 4.22
1.11 below average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering September 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 54% negative and 0% neutral.
Share of theme mentions
Themes extracted from 172 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,561 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.258 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.794). Review the worst months in the trend data to identify specific operational or product issues.
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