Rooms To Go

Home & Living • United Statesroomstogo.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

+2.2 vs. last month4.47 ★ average rating · 750 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#149of 675

Top 22% · Top Tier

#1 (best)#675 (worst)

#147Peer

#148Peer

#149This company

#150Peer

#151Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering August 2026 — 192 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 740 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.5%

Product Quality

21.1%

Onboarding

15.5%

Delivery Shipping

12.1%

Loyalty

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.5%

4★

4.5%

3★

3.9%

2★

3.7%

1★

7.3%

Based on 750 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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