RO.Place

General Retail & Marketplaces • United Statesro.place

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−0.6 vs. last month3.17 ★ average rating · 650 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#320of 359

Top 89% · Bottom Tier

#1 (best)#359 (worst)

#318Peer

#319Peer

#320This company

#321Peer

#322Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 631 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.9%

Pricing

16.3%

Loyalty

15.6%

Product Quality

15.4%

Communication

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

40.9%

4★

9.8%

3★

8.2%

2★

7.2%

1★

33.8%

Based on 650 analyzed reviews. Sentiment is slipping: 27.2% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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