Customereye

Rinkit

Construction & Industrial • United Kingdomrinkit.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+6.4 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#56of 404
Top 14% · Top Tier
#1 (best)#404 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.7%
Delivery Shipping
17.7%
Product Quality
14.9%
Response Speed
13.0%
Loyalty
11.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.7%
4
3.5%
3
0.7%
2
0.7%
1
3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.5% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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