Customereye

National Plastics

Construction & Industrial • United Kingdomnationalplastics.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
+2.9 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#119of 404
Top 29% · Upper Half
#1 (best)#404 (worst)
#117Peer
#118Peer
#119This company
#120Peer
#121Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Customer Support
14.7%
Response Speed
14.6%
Product Quality
14.2%
Loyalty
8.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 40.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
74.7%
4
8.7%
3
4.5%
2
5.2%
1
7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.1% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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