Customereye

RiiRoo

Entertainment & Events • United Kingdomriiroo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
−0.7 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#26of 322
Top 8% · Top Tier
#1 (best)#322 (worst)
#24Peer
#25Peer
#26This company
#27Peer
#28Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering November 2024 — 84 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
16.2%
Product Quality
15.9%
Customer Support
15.3%
Loyalty
12.3%
Response Speed
12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.7%
4★
4.5%
3★
0.8%
2★
0.3%
1★
11.7%

Based on 600 analyzed reviews. Sentiment is improving: 89.8% of reviews in the last three months were positive, compared with 82.2% in the three months before that.

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