Customereye

Reship

Shipping & Delivery • United Statesreship.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

42/100
−6.3 vs. last month3.93 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#105of 143
Top 73% · Mid Pack
#1 (best)#143 (worst)
#103Peer
#104Peer
#105This company
#106Peer
#107Peer

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral3%
  • Negative38%

Sentiment Balance

Covering July 2026 — 27 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.4%
Customer Support
16.7%
Response Speed
12.2%
Pricing
10.8%
Product Quality
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • •Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • •13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5★
65.3%
4★
5.7%
3★
4.8%
2★
5.3%
1★
18.9%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 75.3% of reviews in the last three months were positive, compared with 74.9% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis