Based on public reviews and response behavior.
100 reviews over 992 days (about 3.1 per month). Busiest month: 13% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
63.1
Industry average 53.7
9.4 above average
Rating
4.48
Industry average 3.76
0.72 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 12% negative
Covering February 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.383). Review the worst months in the trend data to identify specific operational or product issues.
"Loyalty" is the strongest recurring theme in the reviews: 75 mentions with a sentiment score of 92.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
