RC Willey

Home & Living • United Statesrcwilley.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−2.2 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#183of 675

Top 27% · Upper Half

#1 (best)#675 (worst)

#181Peer

#182Peer

#183This company

#184Peer

#185Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral2%
Negative31%

Sentiment Balance

Covering December 2024 — 79 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Delivery Shipping

17.5%

Product Quality

13.9%

Loyalty

11.7%

Response Speed

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.2%

4★

7.2%

3★

5.2%

2★

4.2%

1★

15.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.0% of reviews in the last three months were positive, compared with 79.8% in the three months before that.

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