English Elm

Home & Living • United Statesenglishelm.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−11.7 vs. last month3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#256of 675

Top 38% · Upper Half

#1 (best)#675 (worst)

#254Peer

#255Peer

#256This company

#257Peer

#258Peer

Overall Customer Sentiment

Above Average

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral2%
Negative39%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.3%

Product Quality

14.0%

Loyalty

12.3%

Response Speed

11.7%

Customer Support

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 12.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 47.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.5%

4★

8.8%

3★

5.5%

2★

5.7%

1★

24.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 70.6% of reviews in the last three months were positive, compared with 72.2% in the three months before that.

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