Customereye

Rarewaves

Media & Content • United Kingdomrarewaves.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
+5.3 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#122of 172
Top 71% · Mid Pack
#1 (best)#172 (worst)
#120Peer
#121Peer
#122This company
#123Peer
#124Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering November 2024 — 272 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Product Quality
15.0%
Customer Support
14.0%
Pricing
12.9%
Response Speed
12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • •Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
72.0%
4★
12.8%
3★
3.8%
2★
2.0%
1★
9.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.5% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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