Based on public reviews and response behavior.
600 reviews over 1,310 days (about 14 per month). Busiest month: 7% of reviews.
Media & Content average: score 60.7, rating 4.08 stars, reply rate 32.4%, over 1,077 ranked companies · benchmark 9 Oct 2026
Score
53.9
Industry average 60.7
6.8 below average
Rating
4.82
Industry average 4.08
0.74 above average
Reply rate
—
Industry average 32.4%
not measured
Among ranked Media & Content companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering September 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,077 ranked companies in Media & Content (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.137 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 70% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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