MusicStack

Media & Content • United Statesmusicstack.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#67of 172

Top 39% · Upper Half

#1 (best)#172 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.2%

Product Quality

20.1%

Response Speed

14.7%

Loyalty

11.6%

Customer Support

9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.3%

4★

4.8%

3★

1.2%

2★

0.2%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.0% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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