Customereye

quick.md

Healthcare & Medical • United Statesquick.md

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−5.9 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#465of 615
Top 76% · Bottom Tier
#1 (best)#615 (worst)
#463Peer
#464Peer
#465This company
#466Peer
#467Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering November 2024 — 80 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.1%
Problem Resolution
19.1%
Response Speed
14.2%
Product Quality
11.7%
Loyalty
8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 19.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.8%
4
4.5%
3
1.3%
2
2.3%
1
11.0%

Based on 600 analyzed reviews. Sentiment is slipping: 84.1% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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