Customereye

Apollo Testing

Healthcare & Medical • United Kingdomapollotesting.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+14.3 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#107of 615
Top 17% · Top Tier
#1 (best)#615 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering June 2022 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
21.9%
Onboarding
18.7%
Customer Support
13.9%
Loyalty
11.6%
Product Quality
9.5%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.8%
4
8.0%
3
2.3%
2
0.8%
1
3.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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