Based on public reviews and response behavior.
147 reviews over 270 days (about 17 per month). Busiest month: 40% of reviews. Languages: en 95%, fr 5%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
51.1
Industry average 66.5
15.4 below average
Rating
3.70
Industry average 4.37
0.67 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering December 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 147 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 51.1 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
"Customer Support" is the strongest recurring theme in the reviews: 64 mentions with a sentiment score of 75.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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