Based on public reviews and response behavior.
1,992 reviews over 133 days (about 456 per month). Busiest month: 34% of reviews. Languages: en 95%, unknown 4%, fr 1%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
72.2
Industry average 64.9
7.3 above average
Rating
4.87
Industry average 4.38
0.49 above average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering July 2026 — 151 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,992 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 16% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 767 mentions with a sentiment score of 89.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
